Terms of Service | ChatBotNexus

These Terms of Service ("Terms") govern your access to and use of the software, automation tools, and messaging services provided by ChatBotNexus LLC ("ChatBotNexus," "we," "our," or "us") via chatbotnexus.com. By registering for an account, initiating a pilot, or utilizing our services, you agree to be bound by these Terms.

1. Description of Service

ChatBotNexus provides automated speed-to-lead and customer response infrastructure for home-service contractors. Features include automated missed-call text-back, interactive website lead chat, automated appointment calendar sync, and past-customer reactivation messaging workflows.

2. Free Pilot, Billing & Cancellation Policy

14-Day Free Pilot: Eligible new clients receive a 14-day free pilot (/bin/bash charged today) upon checkout with a valid payment card on file.

Subscription Fee: Following the 14-day pilot, services automatically continue at the flat founding subscription rate of 97.00 USD per month recurring, unless cancelled prior to the conclusion of Day 14.

Cancellation Anytime: There are no long-term contracts. You may cancel your subscription at any time with zero penalty simply by sending an email notice to [email protected]. Cancellations take effect at the conclusion of the active billing cycle.

3. A2P 10DLC & Telecommunications Compliance

As a user of our SMS messaging workflows, you acknowledge and agree to comply with all applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines:

You represent that any customer phone numbers provided or processed through the platform have legitimate commercial relationships with your business.
ChatBotNexus automatically appends compliant opt-out language (e.g., "Reply STOP to unsubscribe") and honors immediate revocation of messaging consent.
Carrier A2P 10DLC brand registration is submitted through authorized telecommunications aggregators. While typical setup completes rapidly, carrier vetting timelines are governed by wireless network operators.

4. Client Responsibilities & Fair Use

You agree not to use ChatBotNexus to send unsolicited spam, deceptive messages, unlawful content, or harassing communications. We reserve the right to suspend or terminate services immediately for accounts engaged in prohibited, fraudulent, or non-compliant transmission activities.

5. Intellectual Property & Client Data

ChatBotNexus retains all rights, title, and interest in its software, workflow templates, AI prompts, and proprietary systems. You retain exclusive ownership of your customer lists, business data, and customer contact information. We will never sell or monetize your proprietary customer information.

6. Disclaimer of Warranties & Limitation of Liability

Services are provided on an "AS IS" and "AS AVAILABLE" basis. While our systems are engineered for sub-5-second responsiveness and high availability, we cannot guarantee uninterrupted telecommunications network connectivity across third-party mobile carriers or telephone service providers. In no event shall ChatBotNexus LLC's aggregate liability exceed the total subscription fees paid by you to ChatBotNexus in the two (2) months preceding the claim.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any legal disputes arising hereunder shall be resolved in the state or federal courts located in San Diego County, California.

8. Contact Information

For questions regarding these Terms or billing inquiries, please contact us at:

ChatBotNexus LLC
750 Otay Lakes Rd #1127
Chula Vista, CA 91910
Email: [email protected]
Website: chatbotnexus.com